Develop and Implement Leasing Operation Strategy

Analyse the company’s strategy and business plan to determine the relevant deliverables for Leasing Operations

Develop the Leasing Operations strategy from the company’s strategy with an emphasis on:

·         Global leasing trends

·         Fleet management

·         Telematics and Driver Management

·         Optimisation of profit margins

·         Types of vehicles

·         Releases of vehicles into the market

·         Pricing

·         Target Market

·         Financing

·         Customer Solutions

·         VAPS

Define the strategic objectives, measures, and targets for Leasing Operations according to the group strategy

Identify and secure the appropriate resources for the management of Leasing Operations:

·         Human resources

·         Physical resources

·         Financial resources

·         Suppliers

·         Business partners

·         Strategic stakeholders

Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations

Create and maintain a climate conducive to performance to ensure that the company delivers against objectives

Develop and implement a balanced scorecard for Leasing Operations to operationalise the strategy

Monitor and measure the performance consistently according to the metrics agreed upon in the SLAs.

Initiate pro-active and corrective actions as required within the allocated time frames

Compile reporting on Leasing Operations’ performance at the required intervals reflecting all relevant statistics and performance indicators

Provide feedback to the relevant role players as and when necessary

Manage Leasing Operations

Define the objectives for Leasing Operations in accordance with the divisional strategy

Determine the deliverables of Leasing Operations from the objectives

Identify and secure the appropriate resources for the management of Leasing Operations

·         Human resources

·         Physical resources

·         Financial resources

·         Suppliers

·         Business partners

Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations

Create and maintain a climate conducive to performance to ensure that the division delivers against objectives

Develop and implement performance indicators for each department in the Leasing Operations

Develop and implement SLA’s and OLA’s in collaboration with the relevant role players served by the Leasing Operations

Manage Human Resources

Analyse the business plan to determine the applicable deliverables and targets

Determine the human resource requirements, permanent and contractors, according to the expected deliverables

Secure the human resource requirements to ensure that deliverables will be met according to the expected targets

Compile performance plans, including personal development plans, for all relevant staff to ensure optimal performance

Track and monitor performance according to policies and procedures and performance planning documentation

Continuously provide feedback and coaching to ensure that the staff member/s performs at the optimum productivity level

Conduct performance reviews according to policies and procedures and take corrective actions where necessary

Appraise performance at the end of the performance period according to policies and procedures

Provide feedback to the relevant role players

Develop Business

Analyse the global market to determine trends, products and services provided by leasing operations

Conduct surveys to determine the needs and requirements of customers

Identify possible gaps in the current product and service portfolio

Develop new products/services in collaboration with the relevant role players to fill the gaps in products and services

Ensure the viability of new products/services through financial and business modelling

Manage the marketing of the new products/services to ensure market awareness

Integrate the new product/services into the Leasing Operations portfolio

Monitor the usage and viability of the new product/services

Represent AVIS

Receive a request for representation and analyse to determine the nature of the representation:

·         Negotiating agreements

·         Providing Information

·         Communicating Organisation Position

·         Releases

·          

·         Industry body interventions

Conduct research to ensure that all relevant aspects are considered both Nationally and Internationally

Represent the organisation at the appropriate Fora and execute the appropriate actions:

·         SAVRALA

·         Position negotiation

·         Ensuring that Organisation is not disadvantaged in any way

Compile a report reflecting the outcomes of the representation

Set up a meeting with all relevant role players to discuss the outcomes and action required outputs

Compile action plans to ensure that compliance or objectives are met

Monitor the execution of appropriate actions according to the agreed-upon action plan

Compile an implementation report and distribute it to the relevant role players

Provide High Level Support/Advice

Receive and analyse a request to determine the nature and extent of the support/advice to be provided; or

The need for provision of support/advice is identified during the execution of outputs

Diagnose the problem to determine the appropriate action:

·         Provide information

·         Provide possible solutions

·         Conduct research to develop a solution

·         Escalate the problem to the best possible person for resolution

Provide/develop a solution; or

Escalate the problem to the relevant role players for a solution

Ensure that escalated problems are resolved within the allocated time frame

Ensure that the diagnosed problem is resolved

Monitor the implemented solution for a period in accordance with the impact on the system

Document the solution in accordance with policies and procedures in the standardised format where necessary

Submit the resolution document to the document management system for future reference purposes

Provide feedback to the relevant role players

Manage Risk

Identify possible risks during execution of outputs; or

Identify possible risks as a result of research conducted; or

A possible risk is indicated by Internal Audit as a result of auditing

Conduct investigations to determine:

The nature of the risk

The extent of the risk

The possible impact of the risk on the company

Consult the relevant role players with reference to the identified risk

Facilitate workshops, where necessary, to identify possible solutions/actions required to minimise the risk

Document the risk minimising actions, procedures to eradicate the risks and implementation actions to overcome the identified risks

Develop a new procedure in accordance with actions taken or amend current procedures

Conduct workshops/meeting with the relevant role players to ensure awareness and to minimise risk

Compile information packs on the risk minimising and distribute to the relevant role players

Monitor operations to ensure that the actions minimised/eradicated risks

Submit all documentation-to-documentation management for archiving

Manage Customer Service

Identify the elements of customer behaviour in terms of trends, needs and requirements

Set the appropriate standards and service levels

Manage the analysis of customer behaviour, needs and requirements to ensure that the appropriate customer service can be provided

Analyse the customer information in terms of:

·         Current behaviour

·         Historic behaviour

·         Trends, New and Historic

·         Customer Satisfaction

·         Usage or Non-Usage

Manage the development of models utilising the analysed information where necessary

Compile the necessary reports and distribute to the relevant role players for future reference purposes

Recommend rectification/improvement actions in accordance with the analysed information

Adjust/develop new products and services to satisfy customer needs

Provide feedback to the relevant role players

Manage Budget

Consult the Leasing Operations strategy to determine requirements in terms of revenue and expenditure

Compile the comprehensive budget indicating the financial requirements of each element according to the budgeting guidelines

Monitor the expenditure and revenue against the budget and ensure that spending occurs within the budgetary restrictions

Ensure that only authorised overspending is approved according to procedures

Receive the monthly revenue and expenditure statements from Finance and analyse to enable reporting

Review the monthly financial report indicating:

·         Revenue generated

·         Monthly expenditure

·         Variance in terms of budgeted and actual figures

·         Savings achieved or budget overspent

·         Year-to-date figures

Communicate the report with the relevant role players

Consult the relevant role players where overspending took place and take corrective actions to rectify the overspending

Monitor the budget to ensure that figures balance in terms of budgeted and actual figures

Conduct the budget reviews as prescribed by Finance and adjust the budget where necessary

Close the budget at the end of the financial year

Running Leasing Operations to achieve the Strategic Objectives and Targets

Retention of Customers after leases expire

Management of the leasing fleet to be able to sell at profitable levels

Operating Budget – RB 1,8

Revenue Budget – RB 2,2

Internal Stakeholders

EXCO

MANCO

Finance Team

Sales Team

Pricing Team

Board

General Managers

Leasing Sales Team

External Stakeholders

Customers

OEMs

Suppliers

Financial Institutions

Media – Business and Financial

Industry Bodies

Strategic Partners

Regulatory Bodies

Investment Community

Investor Community