Industry: Automotive 

Location: Montague Gardens, Cape Town

Salary: +/- 15k pm 

Core Purpose of the Role:
To support and attend to customer queries in a timely manner. To perform administrative duties and provide assistance to the Sales/Ops team to ensure that work is carried out effectively and within stipulated time frames.
The role requires strong organizational skills, attention to detail, and effective communication with team members and external stakeholders.

Requirements

Academic Qualifications

Essential:

• Matric Certificate (Grade 12)

• Excel proficiency

Work Experience

Essential:

• Experience in customer service

• Computer literacy (Word, Excel, Outlook)

• Relevant sector/industry exposure (Motor Trade)
  

Knowledge

Essential:

• Technologically sound

• Sound understanding of customer service principles

Skills

Essential:

• Well-developed communication skills, including telephone etiquette

• Attentiveness

• Time management

• Self-management

• Computer, technology, and systems proficiency

• Administrative skills

• Attention to detail

• Teamwork

• Proactive approach to problem-solving and ability to take initiative

Personal Attributes

Essential:

• Organisational awareness

• Clear and professional communication

• Good interpersonal relationships

• Self-confidence

• Dependability

• Following procedures

• Integrity and reliability

• Ability to work under pressure

Advantageous:

• Continuous improvement mindset

• Ethical and correct behaviour

• Enthusiasm for learning, sharing, and growth

• Professional appearance

• Customer certainty

Key Deliverables and Outputs

Operational

• Assist with administrative duties on the system in line with company requirements

• Courier Natis/Keys/Documents daily and on time

• Provide general support and assistance to the Sales/Ops team as required

• Ensure correct Natis documents are received and processed

• Sort and distribute keys for vehicles sold

• Follow up on debtors within the set timeframes

Stakeholder Relationships

• Build and maintain effective internal and external relationships to promote business continuity and drive retention and growth

• Maintain effective oral and written communication with customers and colleagues

• Demonstrate a personal commitment to suggesting improvements to enhance performance and increase value for all stakeholders