Car Rental Agents - Lanseria Airport

We are currently seeking professional and customer-oriented individuals to join a dynamic team as Car Rental Agent.

If you have a passion for the car rental industry and enjoy providing excellent service to customers, this role is perfect for you.

Salary: R8000 per month based on exp (no benefits), commission on additional sales work on a sliding scale as per performance

 Sites: OT Tambo, Johannesburg 

 You must be able to work, shifts, weekends and public holidays as below

• 6am-3pm
• 7am to 4pm
• 10am to 7pm
• 2pm to 11 pm - there is a roster on the number of days that includes weekends (Saturdays and Sundays)

Essential requirements – PLEASE DO NOT PURSUE YOUR APPLICATION IF YOU DO NOT MEET THE CRITERIA BELOW

• Matric (matric certificate to be produced)
• Non expired Code 8 driver’s license (must be able to produce a copy)
• SA ID (must be able to produce a copy)
• 2 years working experience in a customer facing role
• Must be sales / target driven
• Computer literacy
• Able to get to work with your own transport or reliable transport in order to be punctual with your shifts
• Able to work shifts, weekends and public holidays (rotational shifts)
• Must wear the uniforms provided  (the company pays 50% and 50% to be paid by the employee over three months

 Key Responsibilities:
Customer Service: Assist customers in renting vehicles by providing information on available options, rates, and waivers. Ensure excellent customer service throughout the rental process.

Reservation Management: Handle customer reservations, including booking vehicles, confirming details, and coordinating pick-up and drop-off schedules.

Vehicle Inspection: Conduct thorough vehicle inspections before and after rentals to document any damages or issues, ensuring accurate records and timely maintenance.

Rental Agreement: Prepare rental agreements, explain terms and conditions, and obtain necessary documentation such as driver's licenses and payment information.

Problem Resolution:Address customer inquiries, concerns, and complaints professionally and efficiently, finding appropriate solutions and escalating issues if necessary.

Qualifications: Customer Service Skills: Strong interpersonal and communication skills to provide exceptional customer service and handle customer interactions effectively.

Experienced in the industry: A good understanding of rental procedures, vehicle types, and reservation systems.

Attention to Detail: Ability to conduct thorough vehicle inspections, accurately complete paperwork, and ensure precise billing and record-keeping.

Computer Proficiency: Familiarity with computer systems, process payments, and generate reports.

Brand Ambassador: Well-presented and well-groomed at all times with good verbal and written communication skills, a highly professional demeanor

Adaptability: Capacity to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities and customer needs.

Valid Driver's License: A valid driver's license is required for this position.